Your Satisfaction is our highest concern. Doctors Choice Inc. at Shop-Ortho.com is dedicated to providing the finest quality goods and services to our customers.
Shop safely, knowing that ALL our products are backed by a 30 DAY Money Back Guarantee.
If you are not happy with your order - for any reason - return it within 30 days for a full refund of the product purchase price.*
* All items must be returned still sealed and in their original condition..
* A return authorization must be obtained before any refund will be issued.
Please call us before sending any returns. A Return Authorization number is required to ensure proper credit to your credit card. You may call 1-800-366-5992, or email us at firstname.lastname@example.org for more information.
Order Fulfillment Errors: If we made an error in filling your order, we will do everything we can to make things right.
Refunds: We will gladly provide a product replacement or full refund of the individual item’s purchase price (your choice). Because of rising transportation costs, we cannot refund shipping charges nor can we pay for return shipping. (If you were given free shipping, and the return no longer qualifies the purchase for the free shipping, we will deduct our actual shipping & handling cost - usually up to about $13.00)
Manufacturer's Defect: If you receive your product in damaged condition, we will refund your order and waive shipping fees. A pre-paid shipping label will be sent to you to cover the cost of returning your product.
All returns must be made within 30 days of purchase. Only under special circumstances (with approval) will unopened product be accepted after 30 days – all accepted returns after 30 days will be charged a 15% restocking fee.