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Company Info - Returns


100% Guarantee

Shop-Ortho.com is dedicated to providing the finest quality goods and services to our customers.  If you are not happy with your order simply return it within 30 days for a refund of the product purchase price*.

    * All returns must be UNOPENED, sealed and in undamaged condition..
    * Refrigerated products WILL NOT be accepted as returns.
    * A return authorization is required before any return can be refunded.
   
* Shipping charges and fees will be deducted prior refunds.

 Please call us before sending any returns. A Return Authorization number is required to insure proper crediting.

Refunds:

You will be refunded 100% of the product's price MINUS our actual shipping costs plus any associated feesAll approved returns must be made within 30 days to receive a refund.  We reserve the right to deduct a 15% restocking fee or to prorate your refund should we approve a non-standard return/refund. 

Please call us at 541-896-7000, or email us at customerservice@doctorschoice.org for more information.

Manufacturer's Defect

Should your product be determined to be a manufacturer's defect, all fees and shipping charges will be waived.  A  call tag will be issued to you. Call tags are pre-paid shipping labels for the return of any defective merchandise.

Refrigerated Products

Some products are shipped refrigerated for your convenience.  We will take all possible precautions to ensure your product arrives in it's most potent and freshest state.  However, we can not take responsibility for shipment delays or extreme weather conditions. 

Doctor's Choice, BioGenesis
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